Shipping policy

Shipping Policy for NewTurn FurniHub

1. Order Processing Time

• All orders are typically processed within 1–2 business days after the order is placed. returnprime.com+1

• Orders placed after 5:00 PM (local time) or on weekends/holidays will be processed on the next business day.

• During sale periods or peak times, processing may take slightly longer; we’ll keep you informed if there’s any delay.

2. Shipping Methods & Delivery Time

We offer the following shipping options (as available — based on destination and item type):

* Delivery times are estimates and begin from the date of dispatch, not date of order. Actual delivery may vary depending on your location, courier delays, public holidays or unforeseen events.

3. Shipping Costs & Free Shipping

• Shipping charges depend on the delivery location, size/weight of items, and shipping method selected.

• If you qualify for any free-shipping promotion (e.g. threshold order value, special offer), that will be applied automatically at checkout.

• For bulky furniture or heavy items, there may be additional charges — which will be clearly displayed at checkout or communicated to you before dispatch.

4. Tracking Your Order

• Once your order is shipped, you will receive a shipping confirmation email or SMS containing tracking details.

• You can track your order status via the “Track Order” page on our website or by following the courier’s tracking link.

• If you don’t receive tracking details within 3 business days of placing your order, please contact us at our customer support (email / phone / WhatsApp). returnprime.com+1

5. Shipping Destinations & Restrictions

• We currently ship to addresses within India. If you wish to have delivery outside India (international), please contact us before placing your order — additional shipping fees, taxes, duties, and delivery times may apply.

• Some remote areas may incur extra charges or longer delivery times. We will notify you if this applies.

6. Local Delivery / Bulk Orders (If Applicable)

• For customers located near our warehouse or within certain zones, we may offer local delivery. If relevant, local delivery charges, timeframes, and scheduling will be shared at checkout or upon order confirmation.

• For bulk orders, please reach out to us via our contact/support page or WhatsApp — we will provide a custom shipping quote and estimated delivery schedule.

7. Damaged or Lost Shipments

• If you receive a damaged item or if the shipment is lost in transit, please notify us within 48 hours of delivery. Include photos of the damaged goods, packaging, and order/tracking ID.

• We will work with the courier to investigate the issue. In case of confirmed damage or loss, we will offer replacement or refund as per our Returns & Refund Policy. Shipping cost for return/replacement will depend on the circumstances.

8. Returns, Exchanges & Refunds

• Our shipping policy works together with our Returns & Refunds Policy (see separate “Returns & Refunds” page). CommerceGurus+1

• If you return or exchange an item, you may be responsible for return-shipping charges unless the item is defective or wrongly shipped.

• Please ensure items are returned in their original packing, unused, and with all tags — to avoid issues with refund or exchange.

9. Policy Changes & Updates

• We may update this Shipping Policy from time to time (for example, if shipping charges or courier partners change).

• Any changes will be posted on this page, and all orders placed afterward will follow the updated terms.

10. Contact & Customer Support

If you have questions about shipping times, charges, tracking, or anything else — feel free to reach out to us via:

• Email: [your support email]

• Phone / WhatsApp: [your contact number]

• Contact form on our website / “Contact Us” section